Shipping Policy

At FitShape, we aim to deliver your order as quickly and safely as possible. Please read our shipping policy carefully to understand how we handle deliveries, processing times, and tracking.

Processing Time
All orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email with your tracking number once your order has been shipped.

Shipping Times
• Europe & UK: 6–12 business days
• USA & Canada: 7–15 business days
• Australia & New Zealand: 8–16 business days
• Rest of the World: 10–20 business days

(Delivery times may vary depending on local customs procedures or high-demand periods.)

Shipping Fees
• Free standard shipping on orders over €50 / £45 / $55
• For orders below that amount, shipping costs are calculated at checkout based on your location.

Tracking Your Order
You will receive a tracking link via email once your package has been shipped. Please allow up to 5 business days for tracking information to update.

Customs & Import Duties
International orders may be subject to customs fees or import taxes, which are the customer’s responsibility. FitShape has no control over these charges.

Lost or Delayed Packages
If your order hasn’t arrived within the estimated timeframe, please contact our support team at support@fitshape.co. We’ll assist you in tracking your package and ensuring a proper resolution.

Address Accuracy
Please ensure your shipping details are correct before completing your order. We cannot be held responsible for delays or lost packages caused by incorrect addresses.

FitShape is committed to ensuring your satisfaction — from checkout to delivery.