Privacy Policy

At FitShape, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website (fitshape.co) or make a purchase from us.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, shipping and billing address, phone number, and payment details.

  • Device Information: IP address, browser type, operating system, and how you interact with our site.

  • Order Information: Details of products purchased, order date, and payment method.

  • Marketing Information: Preferences for receiving promotional messages or newsletters.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders.

  • Communicate with you regarding your order status or support requests.

  • Personalise your shopping experience and recommend relevant products.

  • Send marketing emails (only if you’ve opted in).

  • Improve our website performance and customer experience.

  • Comply with legal obligations and prevent fraudulent activity.

3. Sharing Your Information

We only share your information with trusted third parties when necessary to operate our business, including:

  • Payment processors (e.g., Shopify Payments, PayPal).

  • Shipping providers to deliver your orders.

  • Analytics and advertising partners (e.g., Meta, Google) to optimise ads and marketing campaigns.

We never sell or rent your personal data to third parties.

4. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. You may request deletion of your personal data at any time by contacting support@fitshape.co.

5. Cookies

We use cookies to enhance your browsing experience and analyse site performance. You can manage or disable cookies in your browser settings, but some features of our website may not function properly without them.

6. Your Rights

Depending on your location, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your information.

  • Withdraw consent for marketing communications at any time.

  • File a complaint with your local data protection authority.

To exercise any of these rights, please contact us at support@fitshape.co.

7. Data Security

We implement secure technologies (SSL encryption, secure servers, and restricted access) to protect your personal information from loss, misuse, or unauthorised access.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be posted on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, contact us at:
📧 support@fitshape.co
🌐 www.fitshape.co

FitShape — Empowering confidence through comfort and design.